FAQs & Policies
DESIGN PROCESS
PLEASE COMPLETE AND SUBMIT DESIGN INQUIRY FORM WITH ALL ORDERS. *production will not begin until form & payment have been submitted.
- CLIENT/DESIGNER CONSULTATION VIA VOICE/VIDEO CALL WHERE VISION, PRICING, COMPLETION DATE, ETC. IS DISCUSSED. (Unless otherwise requested - info can be submitted via design form)
- CLIENT WILL RECEIVE LOGIN INFORMATION TO PORTAL WHERE ALL ONBOARDING FORMS/INFO CAN BE ACCESSED.
- DESIGNER WILL REVIEW ALL INFO SUBMITTED & BEGIN PRODUCTION IN ADOBE ILLUSTRATOR/PHOTOSHOP.
- FIRST DRAFT OF DESIGN WILL BE SUBMITTED TO CLIENT TO EITHER APPROVE OR REQUEST REVISIONS. *UP TO 3 FREE REVISIONS.
- ONCE DESIGN IS APPROVED BY CLIENT, CLIENT WILL RECEIVE FINALIZED FILES VIA EMAIL OR GOOGLE DRIVE.
TURNAROUND TIME (TAT)
APPROXIMATE TURNAROUND TIME IS 1-14 BUSINESS DAYS FOR A LA CARTE SERVICES AND 14-30 BUSINESS DAYS FOR WEB DESIGN, BRANDING PACKAGES AND ORDERS WITH 5+ DESIGNS. (THIS EXCLUDES WEEKENDS/HOLIDAYS). TURNAROUND TIME BEGINS ONCE PAYMENT HAS BEEN MADE IN FULL AND DESIGN FORM AS WELL AS ALL NEEDED MATERIAL HAS BEEN SUBMITTED.
*PLEASE BE ADVISED THAT THIS ETA IS APPROXIMATE AND IS SUBJECT TO CHANGE BASED ON PROJECT/CLIENT.
AN ADDITIONAL $100 CAN BE ADDED TO ORDER AS A RUSH FEE. THIS FEE WILL GUARANTEE 24-48 HOUR DRAFT SUBMISSION FOR DESIGNS; NOT INCLUSIVE OF WEB DESIGN AND/OR BRANDING PACKAGES.
BUSINESS DAYS DO NOT INCLUDE WEEKENDS. OUR BUSINESS HOURS ARE MONDAY-FRIDAY | 10am-6pm EST. DRAFTS/COMMUNICATION MAY STILL BE SENT OUTSIDE OF THESE DAYS/HOURS; THIS IS NOT INCLUSIVE OF TAT.
*Please be advised that revisions (if needed) can delay project completion; ADDITIONAL 2-5 business days per revision depending on requested changes.
PAYMENT/REFUNDS
All designs now require 100% of total balance prior to start. Production will not begin until order is placed and paid in full.
branded now, pay later options available online; 4 interest-free installment payments through Sezzle, shop pay, klarna & zip (quadpay).
client has up to 24 hours or until production has started to cancel order; after stated time, refunds cannot be issued. *No Exceptions | if client chooses to hire another designer, initiates designs on their own or disputes charges, that does not guarantee a refund and is a violation of terms and conditions; therefore, giving dxj the right to cancel order with no refund.
COMMUNICATION DURING PRODUCTION
BEYOND DESIGN FORM + CONSULTATION CALL, DESIGNER WILL ONLY CONTACT YOU IF THERE ARE ANY QUESTIONS AND WHEN FIRST DRAFTS ARE READY FOR SUBMISSION. OTHERWISE, AGREED UPON COMPLETION DATE IS SET AND DESIGNER WILL ONLY CONTACT YOU VIA EMAIL, TEXT MESSAGE OR VOICE CALL IF NEEDED. if contacting us, please allow up to 72 hours for a response.
*TO PREVENT DELAYS IN PRODUCTION, DESIGNER WILL NOT RESPOND TO PERSONAL MESSAGES ON SOCIAL MEDIA REGARDING DESIGN STATUS.
Client has up to 5 business days to provide feedback (request changes or approve design) after each draft submission and/or request for more information. if client fails to do so in the time allowed, order will be marked as complete and designer will send finalized files as is. To resume order, there will be a $75 fee to be paid via emailed invoice before turnaround time can be reset.
WEB DESIGN
Web design checklist can be found on design form page (at bottom). Please note, turnaround time does not start until all needed documents have been submitted to info@shopjlafleur.com.
- Domain is included in full web design order. Domain will be purchased and transferred to client/client’s store. *Client is responsible for annual fees thereafter.
- Designer will fully design page layout(s) for client to approve design before uploading into account.
- Designer will get approval prior to & permission to publish completed site.
To avoid delays in project completion, please ensure professional photos from a photoshoot will be taken, edited and delivered no longer than 10 days after booking web design order. *We only work with photos from a professional photoshoot and/or professional stock photos.
LOGO DRAFTS
We submit 3 logo drafts for client to select best option. These drafts are not to be reposted, copied or manipulated; as they are property of DXJ.
Draft options are sent for client to choose 1 logo option and finalized files will be sent. Client does not reserve the right to use multiple draft options unless otherwise stated or multiple options have been paid for.
FINALIZED FILES
Client may recieve files in eps, svg, png, jpg and pdf format in color/inverted color, all black & all white and on black, white and transparent background via email provided. File formats vary by design. additional files/source files are available upon request.
after client has approved design and finalized logo files have been downloaded and submitted, any requested changes will have to be booked as a logo revision or new logo design order.
COPYRIGHT
ALL DESIGNS THAT ARE DXJ ARE NOT TO BE MANIPULATED, RESOLD OR COPIED. DXJ RESERVES THE RIGHT TO CANCEL ANY ORDER PLACED BY CLIENT WHO VIOLATES THESE TERMS + CONDITIONS.
Client has the option to request copyright release form for all rights to logo design and source file(s) to be included in package.