FAQs & Policies
DESIGN PROCESS
- CLIENT/DESIGNER CONSULTATION VIA VOICE/VIDEO CALL WHERE VISION, PRICING, COMPLETION DATE, ETC. IS DISCUSSED. (Unless otherwise requested - info can be submitted via design form)
- CLIENT WILL RECEIVE LOGIN INFORMATION TO PORTAL WHERE ALL ONBOARDING FORMS/INFO CAN BE ACCESSED.
- DESIGNER WILL REVIEW ALL INFO SUBMITTED & BEGIN PRODUCTION IN ADOBE ILLUSTRATOR/PHOTOSHOP.Â
- Â FIRST DRAFT OF DESIGN WILL BE SUBMITTED TO CLIENT TO EITHER APPROVE OR REQUEST REVISIONS. *UP TO 3 FREE REVISIONS.Â
- Â ONCE DESIGN IS APPROVED BY CLIENT, CLIENT WILL RECEIVE FINALIZED FILES VIA EMAIL OR GOOGLE DRIVE.
TURNAROUND TIME (TAT)
APPROXIMATE TURNAROUND TIME IS 1-14 BUSINESS DAYS FORÂ A LA CARTE SERVICES AND 14-30 BUSINESS DAYS FOR WEB DESIGN, BRANDING PACKAGES AND ORDERS WITH 5+ DESIGNS. (THIS EXCLUDES WEEKENDS/HOLIDAYS). TURNAROUND TIME BEGINS ONCE PAYMENT HAS BEEN MADE IN FULL AND DESIGN FORM AS WELL AS ALL NEEDED MATERIAL HAS BEEN SUBMITTED.Â
*PLEASE BE ADVISED THAT THIS ETA IS APPROXIMATE AND IS SUBJECT TO CHANGE BASED ON PROJECT/CLIENT.
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PAYMENT/REFUNDS
COMMUNICATION DURING PRODUCTION
WEB DESIGN
- Domain is included in full web design order. Domain will be purchased and transferred to client/client’s store. *Client is responsible for annual fees thereafter.
- Designer will fully design page layout(s) for client to approve design before uploading into account.Â
- Designer will get approval prior to & permission to publish completed site.