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PLEASE COMPLETE AND SUBMIT DESIGN INQUIRY FORM WITH ALL ORDERS.
1. DESIGNER WILL FOLLOW-UP AND AN OPTIONAL CONSULTATION VIA VOICE/VIDEO CALL WHERE VISION AND GOALS ARE DISCUSSED - We will also define the scope of work, including deliverables, timelines, and budget. (Unless otherwise requested - client will receive proposal inclusive of this information)
2. CLIENT WILL RECEIVE LOGIN INFORMATION TO PORTAL WHERE ALL ONBOARDING FORMS/CONTRACT, PROJECT INFO AND UPDATES CAN BE ACCESSED AND MATERIAL MAY BE UPLOADED.(*IF ORDER WAS NOT PLACED PRIOR TO STEP 1 - PAYMENT IS DUE BY THIS STEP)
3. DESIGNER WILL REVIEW ALL INFO/MATERIAL SUBMITTED & WILL BEGIN PRODUCTION ("design" stage) IN ADOBE ILLUSTRATOR/PHOTOSHOP.
4. FIRST DRAFTS/REVISIONS OF DESIGN WILL BE SUBMITTED TO CLIENT VIA CLIENT PORTAL TO REVIEW AND EITHER APPROVE OR REQUEST REVISIONS. *UP TO 3 FREE REVISIONS.
5. AFTER FINAL REVIEW AND ONCE DESIGN HAS BEEN APPROVED BY CLIENT, CLIENT WILL RECEIVE FINALIZED FILES VIA CLIENT PORTAL OR BY EMAIL/GOOGLE DRIVE. (*IF PAYMENT PLAN OPTION WAS CHOSEN, REMAINING BALANCE IS DUE BEFORE FINAL FILES CAN BE SENT)
*PLEASE BE ADVISED THAT THIS ETA IS APPROXIMATE AND IS SUBJECT TO CHANGE BASED ON PROJECT/CLIENT NEEDS.
AN ADDITIONAL $100 CAN BE ADDED TO ORDER AS A RUSH FEE. THIS FEE WILL GUARANTEE 24-48 HOUR DRAFT SUBMISSION FOR DESIGNS; NOT INCLUSIVE OF WEB DESIGN AND/OR BRANDING PACKAGES.
BUSINESS DAYS DO NOT INCLUDE WEEKENDS/HOLIDAYS. OUR BUSINESS HOURS ARE MONDAY-FRIDAY | 10am-6pm EST. DRAFTS/COMMUNICATION MAY STILL BE SENT OUTSIDE OF THESE DAYS/HOURS.
*Please be advised that revisions (if requested) can delay project completion date; Please allow an ADDITIONAL 2-5 business days per revision depending on requested changes.
buy now, pay later options are also available if order is placed via website at www.shopjlalfleur.com; 4 interest-free payment installments using Sezzle, shop pay, klarna or zip (quadpay).
client has up to 24 hours or until production has started ("design" stage) to cancel order; after stated time, refunds cannot be issued. *No Exceptions. If client chooses to hire another designer, initiates designs on their own or disputes charges, that does not guarantee a refund and is a violation of terms and conditions; therefore, giving dxj the right to cancel order with no refund.
BEYOND DESIGN FORM + CONSULTATION CALL, DESIGNER WILL ONLY CONTACT CLIENT IF THERE ARE ANY QUESTIONS AND WHEN DRAFTS HAVE BEEN SUBMITTED FOR REVIEW. OTHERWISE, AGREED UPON COMPLETION DATE IS SET AND DESIGNER WILL ONLY CONTACT YOU VIA EMAIL OR CLIENT PORTAL IF NEEDED. if contacting us, please allow up to 48 hours for a response.
*TO PREVENT DELAYS IN PRODUCTION, DESIGNER WILL NOT RESPOND TO PERSONAL MESSAGES ON SOCIAL MEDIA REGARDING DESIGN STATUS.
Client has up to 5 business days to provide feedback (request revisions or approve design) after each draft submission and/or request for more information. if client fails to do so in the time allowed, order will be marked as complete and designer will send finalized files as is. To resume order, there will be a $75 fee to be paid via invoice before project can be reopened and turnaround time can be reset.
Web design checklist can be found in client portal located in files. Please note, turnaround time does not start until all documents have been submitted/signed, payment has been made and all material requested via checklist has been uploaded via client portal or submitted to info@shopjlafleur.com.
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Domain is included in full web design order. Domain will be purchased and transferred to client/client’s store. *Client is responsible for annual fees thereafter.
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Designer will fully design page layout(s) for client to approve design before uploading into SHOPIFY admin.
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Designer will get approval via client portal prior to & permission to publish completed site.
Logo Drafts include 3 free revision requests to refine the chosen concept. Each round will involve adjustments based on client feedback; with the goal of reaching a finalized design. Any sketches, drafts and/or concepts submitted to client for review are not to be reposted, copied or manipulated - as they are property of DXJ.
DXJ will provide 3 initial logo concepts based on the client's project brief. Client does not reserve the right to use multiple logo concepts unless otherwise stated or multiple concepts have each been paid for.
Client may recieve files in eps, svg, png, jpg and pdf format in color/inverted color, all black & all white and on black, white and transparent background via email provided. File formats vary by design. additional files/source files are available upon request.
after client has approved design and finalized files have been downloaded and submitted, any additional requests beyond the finalization stage may be subject to additional charges.
ALL DESIGNS THAT ARE DXJ ARE NOT TO BE MANIPULATED, RESOLD OR COPIED. DXJ RESERVES THE RIGHT TO CANCEL ANY ORDER PLACED BY CLIENT WHO VIOLATES THESE TERMS + CONDITIONS.
DXJ retains the copyright and intellectual property rights for all original creative works.
DXJ reserves the right to showcase completed works in online portfolio.
Client has the option to request copyright release form for all rights to design(s) and source file(s) to be included in package.